Frequently Asked Questions (FAQ)
Welcome to Katwalk Design! We’re here to answer your questions and ensure a seamless shopping experience. Below are some of the most common inquiries from our customers.
1. How do I place an order?
Placing an order is simple:
- Browse our collection and select your desired product.
- Choose the size, color, and quantity.
- Click “Add to Cart” and proceed to checkout.
Follow the instructions to complete your order.
2. How long does shipping take?
Our standard delivery time is 7-14 business days, depending on your location. Since we offer print-on-demand (POD) products, additional processing time of 2-5 business days may apply before shipping.
3. How can I track my order?
Once your order is confirmed, you’ll receive a tracking number via email. You can monitor your shipment through the Order Tracking page on our website or contact us directly at [email protected] for assistance.
4. What is your return and refund policy?
We accept returns for defective or incorrect items. For detailed instructions on initiating a return, please review our Refund & Return Policy.
5. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and PayPal. Your payment information is encrypted and secure.
6. Do you offer customization for your products?
Yes! Many of our products are customizable. If you have a specific design or request, please reach out to us at [email protected], and we’ll do our best to assist you.
7. I need help choosing the right size. What should I do?
Refer to our Size Guide for detailed measurements and tips. If you’re still unsure, feel free to contact us for personalized assistance.
8. Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times may vary depending on your location.
9. Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it. After this window, we may not be able to make changes as processing will have begun.
10. How do I contact your customer support team?
For any questions, you can email us at [email protected]. We aim to respond to all inquiries within 24-48 hours.
Thank you for choosing Katwalk Design! We’re excited to bring you high-quality, stylish products that match your unique style.